Shipping and Returns


At Inner Matcha, our priority is to provide the best products and services to our customers. We will do everything we can to help ensure that you are satisfied. With that said, if you have any questions or issues, please contact us at info@innermatcha.com.

Shipping Rates

Singapore

Shipping within Singapore will done through Singpost. Orders included together with any Monthly Matcha options will receive free shipping. Orders over $50.00 will have free shipping.

Promotions and discounts might not apply.

Region 1 - Malaysia & Brunei

Shipping within regional areas will done by Registered Mail. Orders over $110.00 will have free shipping. 

Promotions and discounts might not apply.

Region 2 - Asia Pacific

Shipping within these areas will done by Registered Mail.

Region 3 - Rest of the World

Shipping within these areas will done by Registered Mail.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@innermatcha.com

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@innermatcha.com and send your item to: 57 Mimosa Road #09-57 Singapore 808014

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to: 57 Mimosa Road #09-57 Singapore 808014

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    CANCELLATIONS

    After you place an order, you may cancel it at any time prior to receiving a shipment confirmation. To cancel an order prior to shipment, please email info@innermatcha.com. If your order is cancelled prior to shipment, you will not be charged. Cancellation requests will not be accepted once shipment has been confirmed.

    For Monthly Matcha Plans, future shipments can be cancelled or placed on hold at any time by logging into your account. Sign In here. These changes will only apply to product that has not yet been shipped, and will therefore not be accepted once shipment has been confirmed.

    INTERNATIONAL

    If you are an international customer outside of Singapore, please email info@innermatcha.com for all questions regarding returns or exchanges, as the policy may differ from that mentioned above.

    WHOLESALE

    If you are a wholesale customer, please email info@innermatcha.com for all questions regarding returns or exchanges, as the policy may differ from that mentioned above.